Thursday, November 1, 2012

How to recover a SPAM false positive from GFI Mail filtering application.

Affordable Computer Geek of Salem MA

1.       Problem:

User reports that they believe a legitimate incoming email may have been blocked by the GFI Mail filtering software.

2.       Solution:

Access the GFI Mail console either directly from the Exchange server. Or from your desktop browser @ http://yourexchangeservername/MailEssentials/pages/Default.aspx.
Open the Dashboard and click on Logs tab. Enter the recipients email address a date/time range to search. Note, there is no Submit button. Just enter your variables and it will begin searching. Once you see the email in question in window below click on Details in the view column.

A second window with more details about the mail in question will open. Inside of that window click on the link next to Scan Result.

In the next browser window that opens review the Item Information & Message Text to verify it is the message the recipient was expecting. If it is you can either Approve, which will allow only this message only this one time to be transmitted to the recipient. Or choose Whitelist and approve tab. This will allow this message and any future messages from this same sender to be allowed past filter.

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