Affordable Computer Geek of Salem MA
1. Problem:
User reports that
they believe a legitimate incoming email may have been blocked by the GFI Mail
filtering software.
2. Solution:
Access the GFI Mail
console either directly from the Exchange server. Or from your desktop browser
@ http://yourexchangeservername/MailEssentials/pages/Default.aspx.
Open the Dashboard
and click on Logs tab. Enter the recipients email address a date/time range to
search. Note, there is no Submit button. Just enter your variables and it will
begin searching. Once you see the email in question in window below click on Details
in the view column.
Anthony C. Goodwin
A second window with
more details about the mail in question will open. Inside of that window click
on the link next to Scan Result.
In the next browser
window that opens review the Item Information & Message Text to verify it
is the message the recipient was expecting. If it is you can either Approve,
which will allow only this message only this one time to be transmitted to the
recipient. Or choose Whitelist and approve tab. This will allow this message
and any future messages from this same sender to be allowed past filter.
Thanks for reading,
Tony
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